Caravan Terms and Conditions

By submitting a booking, you confirm that you have read, understood, and agreed to the terms & conditions set out below:

• To confirm a booking, a non-refundable deposit (30% of your booking cost) will be required.

Once this has been paid you will receive a booking confirmation with all payment details.

• Bookings will not be accepted until a 30% deposit has been received.

Prices will be confirmed at the time of booking enquiry.

• If your booking is less than 4 weeks (28 days) from your arrival date, then full payment will be required at the time of booking
• Payment can be made via Credit, Debit card or bank transfer

We also accept bank transfers. Bank transfers must be received as cleared funds by the date specified.

• VAT is included in the price set at the time of booking confirmation.
• Your full payment must be paid 4 weeks (28 days) prior to your arrival.

If the balance is not paid 4 weeks (28 days) prior to your arrival Peak district Holidays reserves the right to cancel your agreement and notice will be sent via the email address provided at the time of booking. Any deposit paid will not be refunded.

• No Changes or amendments will be accepted 2 weeks (14 Days) prior to arrival.

And no refunds will be issued after full payment is received 2 weeks (14 days) before your arrival.

• Any additional guests must be agreed by Peak District Holidays prior to your arrival.

• No smoking is permitted in the facilities.
• All guests agree to arrive and leave their allocated pitch at the dates and times agreed by Peak District Holidays.

An extra charge may be added

• The lead guest will assume responsibility for all guest’s compliance with the terms & conditions along with the site rules displayed on the entrance to the park.
• BBQ’s must be raised off the ground
• Open fires are not permitted

Charging Electric Vehicles

• A 22KW electric vehicle charger is available on site for guests use. Charging cars from any other socket on site is strictly forbidden. Attempts to use the domestic supply presents a significant health and safety risk. We reserve the right to make any charges against electricity used and/or any damage caused through charging of electric vehicles.

Dog Policy

This applies to all pets not just dogs unless stated.

• Dogs are not allowed in the facilities at any point.
• Comply to the maximum number of pets

This will be agreed with Peak District Holidays at the time of booking.

• Pets must be well behaved.
• Any fouling must be cleaned up by yourself without delay.
• Any damage caused to the property must be paid for.

Cancellations

We reserve the right to apply a £5-£10 admin fee/cancellation fee where deemed necessary.

• It is the responsibility of the guest to ensure they have adequate holiday insurance to cover their booking and individual circumstances

Such as adverse weather, jury duty, change in personal circumstances, illness (including Covid-19), family emergencies and travel delays.

• We reserve the right to cancel any bookings if full payment has not been received 4 weeks (28 days) prior to arrival.
• In the event of a cancellation by you no refunds will be issued

This will need to be claimed from your holiday insurance.

• Peak District Holidays reserve the right to cancel any bookings

In the event of the property becoming unavailable due to a problem with the property facilities or any reason outside of our control we have the right to cancel your booking and where possible an alternative date will be offered.

Complaints / Compensation

• Should you wish to make a complaint

This must be done during your stay, so that every attempt can be made to resolve the issue as soon as possible.

Under no circumstances will compensation be considered for a complaint raised after the holiday has ended.